Returns or Exchanges
South Africa Returns or Exchanges
Our products can be returned within 14 days, starting from the day of delivery completion. A new product may be exchanged for another product or returned for a refund, which will be discussed and confirmed per request.
It must be returned in their original condition with all garment tags attached in the branded packaging provided. This is also to ensure that item(s) arrives back to us in a suitable and undamaged state. Returns that have been worn, used, altered or damaged will not be accepted and may be sent back to you and/or a refund refused.
Where belts or accessories provided, it should be included with your return. Item(s) must be returned from the original shipping country with the original returns form. Please note that we may not refund item(s) that are sent without any return paperwork.
Please note items received outside of the specified returns period will not be accepted.
How to return your product
- Request a refund or exchange by logging into the Return and exchange link at the bottom of the Home page
- We will then contact you within a reasonable time to confirm whether your return has been authorized. If your return request has been authorized, we will email you return instructions and a pre-paid return label must include in the return package.
- Enclose the item(s) you wish to return in the original box.
- Print and attach the pre-paid returns label to the outside of the box.
- Please note that we will only exchange sale items for a different size and R100 will be charged for courier services. So make sure that you check the garment measurements and sizes before ordering your JLM.
Once the return has been received and confirmed to be in accordance with the applicable requirements, we will reimburse you for the actual paid price of the item(s) less the return shopping fee.
We endeavor to process refunds as soon as they are received but please allow 5 working days for returns to be processed when received at JLM warehouse in South Africa. You will receive an email notification of the status of your refund once processed.
Please note that we will not accept refunds on sale items. We will only exchange sale items for a different size. So make sure that you check the garment measurements and sizes before ordering your JLM favorites.